Payment and shipment

Shipping policy

Thank you for visiting and shopping at Cashmere to Love. Following are the terms and conditions that constitute our Shipping Policy.

After ordering online you will receive an email confirmation from us. When you select Standard Free Shipping, your items will be sent by Austrian Post to ensure that you receive your purchase as soon as possible. Shipment is guaranteed within 5 working days from receipt of your order. Working days are Monday to Friday. If you place an order on Friday after 04:00 PM, Saturday or Sunday, or a a holiday, we will ship the next business day. Please take into account that shipping services are not active on weekends or public holidays.If you want to receive your purchase quicker, you can select DHL Express Expedited shipping at checkout.

Shipping rates & delivery estimates

DHL Express Expedited shipping charges for your order will be calculated and displayed at checkout.

Shipment method – Estimated delivery time – Shipment cost

Austrian Post Standard – 3 to 5 business days – Free
DHL Express – 3 business days – calculated and displayed at checkout

We offer COMPLIMENTARY SHIPPING with Austrian Post in the European Union and to Iceland, Liechtenstein and Norway. Orders are shipped from Austria. You will receive a Shipment Confirmation email once your order has shipped.

In case a particular item or colour is temporarily out of stock, we will advise you accordingly and provide an estimated delivery date.

Damages

Cashmere To Love is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods when filing a claim.

International Shipping Policy

We currently ship to the following countries:

  • Albany
  • Andorra
  • Australia
  • Austria
  • Belarus
  • Belgium
  • Bosnia Herzegovina
  • Brasil
  • Brunei
  • Bulgaria
  • Canada
  • Canary Islands
  • Channel Islands
  • Chile
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Georgia
  • Germany
  • Gibraltar
  • Greece
  • Greenland
  • Netherlands
  • Hungary
  • Iceland
  • Italy
  • Japan
  • Kosovo
  • Kuwait
  • Latvia
  • Liechtenstein
  • Litauen
  • Luxemburg
  • Malta
  • Mexico
  • Moldova
  • Monaco
  • Montenegro
  • Norway
  • North Macedonia
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Rusland
  • San Marino
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • UAE
  • UK
  • Ukraine
  • US

Payment

We accept Visa, Mastercard and Sofort payments thru our payment service provider Mpay24.

 

For further details please read our Terms and Conditions.

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